What this policy settles
The refund policy keeps the service boundaries readable, especially for report work, scoped fixes, and any true downloadable products.
- Service work boundaries
- Downloadable product boundaries
- Support contact for refund review
legal
Refund language should be plain, narrow, and honest about service delivery.
This page explains what may be refundable, what is tied to delivery work, and how customers should contact support.
Refund review lens
ReportsManual work is reviewed against delivery scope.
DownloadsAttached digital files have separate treatment.
SupportThe support path remains the first contact step.
Educational sales copy
Clear explanations without fake urgency or fake proof.
Support path
Email support@ionhiveai.com for help before or after purchase.
Trust-first boundaries
No unsupported claims around automation, connectors, revenue, or rankings.
Need the first clean step?
Start with Website Readiness Report, then move into fixes and monthly growth only if the proof supports it.